FAQ's

1. How can I pay?

  • Visa
  • MasterCard
  • American Express

 

2. What's your delivery timeframe?

When we started this business we thought about the ideal solution for customers - should we focus on getting you the best quality product at the best possible price?
Or should we increase our prices to provide faster fulfilment?
We have decided to provide the best value possible by sending our products directly from the manufacturer to your doorstep. The reason for this is that keeping stock and running our own logistics would increase the price of our products on average by close to $10!
By not keeping our own inventory we're able to pass on the savings directly to you!
That said, we're more than happy to listen to your feedback and if you have any suggestions or feedback as to how we can improve our service then do please write to us at info@socksanddots.com. 

 

3. Is shopping with socksanddots.com safe?

Thanks to Stripe Payments and its secure payment system, all credit card and transaction information processed at our online shop are protected by the same level of security as used by banks: a 256-bit SSL certificate.
Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.